Revolutionizing Talent Management for a Global
IT MSP/Consulting Business
we’re all about shaking up the game in HR and Recruitment processes. Imagine a world where you can ditch those frustrating blockers and let automation do the heavy lifting. That’s exactly what we’re here for!
Client Background:
Our client, a prominent IT Managed Service Provider (MSP) and Consulting Business, operates on a global scale, catering to a diverse client base. Despite their success, they faced several pressing challenges in their talent acquisition and management processes.
Challenges:
Exorbitant Recruiting Fees: The client was burdened with hefty recruiting fees, averaging 25% of the annual salary for each role, imposed by external agencies.
Outdated HR System: Their existing HR system lacked modern functionalities, notably lacking an Applicant Tracking System (ATS). Moreover, it was merely an add-on feature of their payroll software, hindering efficient talent management.
Budget Constraints in High-Cost Regions: Operating primarily in the Bay Area, the client struggled with inflated salary demands, quickly depleting their recruitment budget.
Solution:
In collaboration with the client, we devised a comprehensive solution to overhaul their talent management practices.
Establishment of Talent Operations Model: We spearheaded the implementation of an internal Talent Operations Model, introducing an innovative ATS tailored to the client’s needs.
Integration with Existing HR System: Recognizing the client’s reluctance to replace their HR software entirely, we devised automation workflows leveraging ServiceNow. This integration seamlessly connected the new ATS with their legacy HR system, enhancing overall efficiency.
Strategic Talent Allocation: To mitigate budget constraints, we strategically recommended relocating key technical roles to Toronto. This shift enabled us to tap into a less competitive market, securing top-tier candidates at a lower cost.
Results:
The implementation of our solution yielded remarkable outcomes for our client:
Enhanced Talent Attraction: Leveraging the advanced job broadcasting features of the new ATS, the client experienced a notable 42% improvement in their career site reach and talent attraction capabilities.
Cost Savings: By relocating roles to Toronto and reducing reliance on external agencies, the client achieved an average cost savings of 13% per hire, amounting to substantial financial benefits.
Streamlined Hiring Process: Our model facilitated the swift hiring of 11 key personnel within a mere two months, significantly reducing the time-to-hire to under 45 days on average.
Financial Impact: In total, our initiative resulted in savings of approximately 280,000 USD in recruitment fees, demonstrating a tangible return on investment for the client.
Conclusion:
Through strategic intervention and innovative solutions, we successfully transformed our client’s talent management paradigm, enabling them to overcome longstanding challenges, optimize resources, and drive sustainable growth. Our collaborative approach and tailored strategies underscore our commitment to delivering tangible value and empowering businesses to thrive in today’s competitive landscape.
Ready to revolutionize your talent management and drive impactful change? Book a call with us today!